Appendices

Appendices Appendix I: Refund and Cancellation Policy Article (127): Scope of Application 1- This policy applies to services, subscriptions, packages, products, or privileges provided by the platform when subject to refund or cancellation. 2- Refund or cancellation conditions vary according to the type of service, package, product, or its specific agreement. Article (128): Refund Requests 1- The user may submit a refund request through the approved channels and procedures of the platform. 2- All requests are subject to review and verification before approval. 3- The platform may request additional documents or information to study the request. Article (129): Non-Refundable Cases Amounts are non-refundable in the following cases unless required otherwise by law: 1- Services that have been fully executed or utilized. 2- Subscriptions that have expired or had a material portion of their benefits consumed. 3- Services provided upon special request by the user. 4- Cases where fraud, abuse, or violation of this Agreement is proven. Article (130): Processing Refund Requests 1- Requests are examined in accordance with the platform's approved policies and procedures. 2- The request may be accepted, rejected, or partially accepted based on the circumstances of each case. 3- Approved refunds are processed through appropriate financial channels in accordance with applicable laws and operational regulations. Appendix II: Content and Advertisement Policy Article (131): Acceptable Content 1- Posted content must be accurate, clear, and lawful. 2- Content must relate to the service, property, or activity being advertised. 3- The user commits to respecting regulations and the legal rights of others. Article (132): Prohibited Content It is prohibited to post: 1- False or misleading content. 2- Fraudulent or dummy content. 3- Content violating applicable regulations or public morals. 4- Content infringing on intellectual property or privacy rights. 5- Content containing malware, malicious links, or harmful files. Article (133): Content Review 1- The platform may review content before or after publication. 2- The platform reserves the right to reject, modify, suspend, or remove non-compliant content. 3- Reviewing or publishing content does not constitute an endorsement or guarantee by the platform. Appendix III: Chat and Video Calls Policy Article (134): Lawful Use 1- Communication channels are reserved for purposes related to the platform's services. 2- Users commit to communicating with respect and professionalism. 3- It is prohibited to use communication tools for any activity violating regulations. Article (135): Recording and Publishing 1- It is forbidden to record, publish, or redistribute chats or calls without consent of the concerned parties or a legal basis. 2- The user bears full responsibility for any unauthorized use of content generated from chats or calls. Article (136): Misuse The platform may restrict, suspend, or stop communication services upon misuse or violation of this Agreement. Appendix IV: Video and 360° Tours Policy Article (137): Virtual Tours 1- The platform may provide visual display, virtual tours, and 360-degree virtual services. 2- Virtual tours are visual aids for viewing and do not replace physical inspection or verification. Article (138): Visual Content Responsibility 1- The publisher of visual content bears full responsibility for the accuracy of images, videos, and virtual tours. 2- The platform assumes no liability for decisions or transactions based on published visual content. Article (139): Content Removal The platform may remove, restrict, or suspend any visual content violating regulations or this Agreement. Appendix V: Additional Operational Provisions Article (140): Future Services 1- The platform may launch new services, products, tools, or technologies in the future. 2- New services shall be subject to the relevant terms, conditions, and policies. Article (141): Linking with Third Parties 1- The platform may link or integrate with governmental, private, or service provider entities and technical systems. 2- Using linked services is subject to their relevant regulations and policies. Article (142): Artificial Intelligence and Analytics 1- The platform may use analytical, automation, or artificial intelligence tools to improve services and user experience. 2- The use of these tools does not guarantee specific results, recommendations, or expectations. Article (143): Priority of Appendices 1- These appendices constitute an integral part of the Terms and Conditions. 2- In the event of a conflict between any appendix and specific terms of a service, the more specific provision shall apply. 3- All appendices are subject to updates or modifications in accordance with the platform's approved procedures. Appendix VI: Policy on Properties Under Construction and Off-Plan Sales Article (144): Real Estate Projects 1- Developers, owners, or legally authorized parties may display real estate projects or units under construction through the platform. 2- The advertiser commits to obtaining all necessary licenses and approvals before publishing the project. 3- The advertiser bears full responsibility for the accuracy of information, schematics, specifications, and timelines of the project. Article (145): Limits of Platform Liability 1- The platform is not a party to sales, investment, or booking contracts related to real estate projects. 2- The platform does not guarantee project completion, compliance with timelines, or investment yields. 3- The user is responsible for verification, physical inspection, and study before making decisions. Appendix VII: Ratings and Reviews Policy Article (146): Ratings 1- Users may rate services, ads, advertisers, brokers, or offices using the tools provided on the platform. 2- Ratings must be based on actual and objective experiences. 3- It is prohibited to publish misleading, malicious, or false reviews. Article (147): Management of Ratings 1- The platform may review, modify, or remove non-compliant ratings. 2- The platform assumes no liability for opinions expressed in ratings published by users. Appendix VIII: Real Estate Requests Policy Article (148): Posting Requests 1- Users may post requests to buy, rent, invest in, or develop real estate properties. 2- Requests must be real, serious, and clear. 3- The request submitter bears full responsibility for the accuracy of information provided. Article (149): Request Management 1- The platform may review, modify, or remove violating requests. 2- The platform may share requests with brokers, offices, or relevant entities to fulfill the request's purpose. Appendix IX: Artificial Intelligence and Smart Services Policy Article (150): Smart Services 1- The platform may use artificial intelligence, automated analysis, and smart recommendations to improve services. 2- Smart system outputs depend on available data and may be affected by multiple factors. 3- Smart recommendations or analyses do not constitute binding legal, financial, or real estate advice. Article (151): Limits of Liability 1- The platform does not guarantee the accuracy, completeness, or suitability of recommendations or analyses generated by smart systems. 2- The user bears the responsibility of verifying information before relying on it. Final Article: Platform Information The final version includes: - Platform Name. - Operator Name. - Commercial Registry. - National Address. - Support Email. - Contact Number. - Effective Date. - Version Number. - Last Updated. Appendix X: Brokers and Real Estate Offices Policy Article (153): Brokers and Real Estate Offices 1- Legally licensed brokers and offices may benefit from services provided by the platform in accordance with applicable regulations. 2- The broker or office commits to maintaining the validity of licenses and authorizations required to practice the activity. 3- The broker or office bears full responsibility for ads, information, and services they offer via the platform. 4- Using the platform does not constitute an endorsement, recommendation, or guarantee by the platform for any broker or office. Article (154): Broker Responsibilities 1- The real estate broker commits to operating in compliance with regulations governing real estate activities. 2- The broker commits to disclosing material information related to the advertised properties or services. 3- Providing misleading information or concealing material information that may affect user decisions is prohibited. Appendix XI: Real Estate Developers Policy Article (155): Real Estate Developers 1- Real estate developers may display their projects and services through the platform in compliance with regulations. 2- The developer bears full responsibility for the accuracy of information, plans, specifications, and announced timelines. 3- The platform does not guarantee developer performance, project quality, or execution schedules. Appendix XII: Anti-Fraud Policy Article (156): Anti-Fraud 1- The platform implements technical and operational procedures to mitigate fraud and abuse. 2- The platform may suspend or review any account, ad, or transaction suspected of being linked to fraudulent behavior. 3- The user commits to cooperating with the platform when requesting information or documents to verify suspicious activities. Article (157): Reporting Fraud 1- Users may report any activity or behavior suspected of being fraudulent. 2- The platform may take appropriate measures and refer cases to competent authorities when necessary. Appendix XIII: Regulatory Compliance Policy Article (158): Compliance with Regulations 1- The user commits to complying with all laws, regulations, and instructions related to using the platform. 2- The platform may take necessary measures to ensure compliance with regulatory requirements. 3- It is prohibited to use the platform for any prohibited activity or one that violates applicable laws. Article (159): Cooperation with Competent Authorities 1- The platform may cooperate with governmental, regulatory, judicial, or security authorities when legally required. 2- The platform may disclose information, records, or data in accordance with applicable statutory requirements. Appendix XIV: Evidence and Records Provisions Article (160): Electronic Records 1- Electronic records, data, and entries kept by the platform or its approved service providers serve as valid means of proof to the extent permitted by law. 2- These records may be relied upon to prove transactions, requests, approvals, or dealings associated with services. Article (161): Validity of Digital Evidence 1- Electronic messages, digital correspondence, electronic approvals, and technical records are considered evidence that can be relied upon in the relationship between the user and the platform. 2- No objection may be raised against the validity of such evidence solely due to its electronic form when satisfying statutory requirements. Final Closing Article: Validity of Appendices and Policies 1- All appendices, policies, instructions, and notices published on the platform are considered an integral part of this Agreement. 2- These appendices and policies apply with the same force and binding effect as the main Terms and Conditions. 3- In the event of a conflict between a general provision and a specific one, the specific provision shall apply within the scope of its subject matter. Appendix XV: Technical Integration and APIs Policy Article (163): Technical Integration Services 1- The platform may provide APIs, integration methods, or electronic connectivity with other systems, applications, sites, or entities. 2- The use of technical integration services is subject to technical, security, and operational requirements adopted by the platform. 3- The platform may restrict, stop, or modify technical integration services at any time as it deems appropriate. Article (164): Obligations of Integrated Parties 1- Entities benefiting from integration services commit to maintaining the confidentiality of credentials, access keys, and granted permissions. 2- It is prohibited to use integration services in a manner that affects the platform's stability, security, or performance. 3- The integrated entity bears full responsibility for all operations, requests, or data sent through its integration channels. 4- The platform may suspend or cancel integration privileges upon violation of regulations, this Agreement, or approved technical requirements. Appendix XVI: Integration with Government Entities and Electronic Services Article (165): Integration with External Entities 1- The platform may link or integrate with governmental, regulatory, or service entities, or electronic systems related to real estate, technical, or operational services. 2- Integration aims to improve services, verify data, execute procedures, or comply with relevant laws. 3- The platform assumes no responsibility for outages, disruptions, or changes occurring in external systems. Article (166): Electronic Verification 1- The platform may utilize verification, authentication, or electronic integration services provided by approved entities to verify identity, data, privileges, or licenses. 2- The user consents to conducting necessary verification processes when required to provide services or comply with laws. 3- Verification processes do not imply any absolute guarantee of the accuracy of all information or future actions of the user. Appendix XVII: Business Continuity and Disaster Recovery Policy Article (167): Business Continuity 1- The platform takes appropriate measures to maintain service continuity and reduce the impacts of outages, disruptions, or emergency events. 2- The platform may apply emergency response, disaster recovery, and business continuity plans as it deems fit. 3- The platform does not commit to guaranteeing absolute, uninterrupted service continuity. Article (168): Backup and Data Protection 1- The platform may create backup copies of data, records, contents, and systems in accordance with approved operational policies. 2- Backup copies may be used for protection, recovery, compliance, or business continuity purposes. 3- Retaining backups does not create an obligation to restore any data deleted or lost due to the user or circumstances beyond the platform's control. Article (169): Emergencies and Exceptional Circumstances 1- The platform may take appropriate technical, operational, or organizational actions upon occurrence of emergency, exceptional, security, or technical circumstances. 2- These actions include suspending or restricting certain services, re-prioritizing operations, or applying necessary preventive measures. 3- The platform assumes no liability for consequences of actions taken in good faith to protect its systems, its users, or business continuity. Article (170): Priority of Protection and Continuity 1- The platform has the right to take any measures it deems necessary to maintain information security, system integrity, and service continuity. 2- Considerations of protection, security, regulatory compliance, and business continuity shall prevail over any other operational considerations in the event of a conflict. 3- These provisions shall be interpreted to achieve the highest level of legitimate protection for the platform, its users, and its services.