Bookings

Bookings Article (25): Booking Services 1- The platform may provide booking services related to properties, residential units, lounges, chalets, facilities, or other real estate services made available through the platform. 2- Booking operations are subject to the regulations, instructions, and conditions specific to each service, unit, or displayed property. 3- The platform is not a party to the contracts or agreements concluded between the parties except within the limits stipulated by the law or the service provided. Article (26): Booking Requests 1- The user undertakes to provide correct and complete data when performing any booking operation. 2- The user assumes responsibility for reviewing all information related to the property, unit, or service before confirming the booking. 3- Completing or confirming the booking is considered an agreement to all terms, conditions, and policies associated with the booked service. 4- The platform or the service provider may request additional information or documents to complete the booking or verify its validity. Article (27): Service Provider's Responsibilities 1- The service provider, property owner, or their legal representative undertakes the validity of information, data, and specifications related to the property, unit, or service offered for booking. 2- The service provider undertakes to disclose any material conditions, requirements, or restrictions associated with the booking or usage. 3- The service provider assumes full responsibility for executing their obligations towards the beneficiary in accordance with the regulations and agreements concluded between them. 4- The platform assumes no responsibility for any breach, delay, or dispute arising between the parties regarding the execution of the booking or service. Article (28): Booking Confirmation and Cancellation 1- Booking confirmation is subject to the availability of the unit, property, or service subject to request, and meeting the necessary conditions and requirements. 2- The booking may be cancelled or modified in accordance with the declared policies and conditions of the concerned service. 3- Fees, restrictions, or conditions may apply to cancellation or modification depending on the nature of the service or its provider. 4- The user assumes responsibility for reviewing cancellation or modification conditions before completing the booking process. Article (29): Payments Related to Bookings 1- Some bookings may require payment of amounts, fees, deposit, or advance payments as explained during the booking process. 2- The parties undertake to pay the amounts due in accordance with the approved mechanisms. 3- The platform assumes no responsibility for any financial or contractual obligations arising directly between the parties unless it is a party to them or otherwise stated. 4- Refunds, cancellation, or financial settlement operations are subject to the refund and cancellation policy approved by the platform. Article (30): Use of the Booked Property or Unit 1- The beneficiary undertakes to use the property, unit, or service subject to booking for lawful purposes only. 2- It is prohibited to use booked properties, units, or services in any activities violating regulations, public morals, or the rights of third parties. 3- The beneficiary assumes responsibility for any damages, violations, or claims resulting from their use of the property, unit, or service. 4- The service provider may take necessary measures in accordance with the regulations and declared conditions when any violation occurs. Article (31): Disputes Related to Bookings 1- The parties undertake to attempt to address any disputes, observations, or complaints arising from bookings amicably whenever possible. 2- The platform may intervene discretionarily to help address disputes or request necessary information or documents without being obliged to do so. 3- The platform assumes no responsibility for resolving disputes or guaranteeing the execution of mutual obligations between the parties. 4- Each party retains their legal rights to resort to the competent authorities in accordance with applicable regulations. Article (32): Suspending or Rejecting Bookings 1- The platform may reject, suspend, or cancel any booking when suspecting fraud or violation of regulations or this agreement. 2- The platform may stop any booking operation when incorrect or incomplete data is provided or when verification requirements are not completed. 3- The platform has the right to take what it deems appropriate of measures to protect users, the platform, and the safety of operations and provided services. 4- Suspending or rejecting the booking does not entail any liability on the platform whenever done based on legitimate reasons, regulatory, or security requirements.