Privacy & Data Protection

Privacy & Data Protection Article (85): Data Collection By using the platform, you acknowledge and agree that the platform collects personal data you provide when using the services or when communicating through various channels, which may include, but is not limited to: - Internet Protocol (IP) address - Geographical location - Email address - Mobile number - Device and browser data - National ID or residency data - Commercial register data - Property deed and ownership data - Payment details - Bank account details - Content published via the platform - Browsing and interaction data - Private messages within the platform 3- The user agrees to the collection of data necessary to provide services, operate the platform, improve it, and fulfill regulatory obligations. Article (86): Use of Data The platform may use data and information for the following purposes: 1- Creating, managing, and operating accounts. 2- Providing services, products, and features available through the platform. 3- Verifying identity, ownership, and authorizations. 4- Processing requests, reports, and complaints. 5- Communicating with users and sending notifications and alerts. 6- Developing services, improving performance, and user experience. 7- Analysis, statistics, and preparing operational reports. 8- Complying with regulations, decisions, and instructions issued by competent authorities. Article (87): Data Sharing and Disclosure 1- The platform does not sell users' personal data to third parties. 2- The platform may share or disclose data to the extent necessary in the following cases: - Executing requested services. - Dealing with approved service providers. - Complying with regulations, orders, or requests issued by competent authorities. - Improving, customizing, and enhancing services and user experience. - Developing the platform's performance and improving service quality. - Sending notifications, alerts, and marketing messages through various channels. - Preparing statistics, studies, and reports related to the services. - Protecting the rights of the platform, its users, or third parties. - Preventing fraud, abuse, or illegal activities. 3- The platform undertakes to take appropriate measures to protect data when sharing it with authorized entities. Article (88): Data Protection 1- The platform takes reasonable technical, organizational, and administrative measures to protect data and information from unauthorized access, use, modification, disclosure, or destruction. 2- The platform does not guarantee absolute protection for any system, network, or technical means. 3- The user undertakes to take the necessary measures to maintain the confidentiality of their data and login credentials. Article (89): Cookies and Similar Technologies 1- The platform may use cookies or similar technologies to improve services, measure performance, and customize user experience. 2- The user may manage cookie settings through the browser or device used, bearing in mind that disabling some cookies may affect the efficiency of some services or features. 3- The platform uses cookies for operational, analytical, and marketing technologies, as follows: - Essential cookies: To ensure the platform operates, enable login, and maintain sessions. - Performance analytical cookies: To measure platform usage, improve its services, and enhance user experience. - Marketing cookies: To customize content and advertisements based on user consent. 4- The user agrees to the use of these technologies as described in this policy. Article (90): Data Retention 1- The platform may retain data, information, and records for the period necessary to achieve the purposes for which they were collected or to fulfill regulatory or contractual obligations. 2- The platform may archive, delete, or obscure some data after the operational need for it ends or as required by regulations and instructions. 3- Deleting data does not affect the platform's right to retain necessary records for proof, protection, or regulatory compliance purposes. The platform retains personal data for the period necessary to achieve the purpose of collection and processing, or in accordance with the periods imposed by the applicable regulations and laws in the Kingdom of Saudi Arabia, whichever is longer, as follows: | Data Type | Retention Period | |---|---| | Basic Account Data | Throughout the active duration of the account, and up to 10 years after its closure | | Payment & Financial Transaction Data | 10 years in accordance with regulatory, accounting, and tax requirements | | Identity Verification Data | 10 years in accordance with anti-money laundering regulations | | Communication & Complaint Records | 10 years | | Browsing & Interaction Data | 10 years | | Private Messages within the platform | 10 years | Upon expiry of the retention period, the data is deleted or anonymized permanently and securely, unless applicable regulations require otherwise or there is a regulatory obligation to retain it. Article (91): User Rights Regarding Data Subject to applicable regulations, the user may: 1- Request access to their data available on the platform. 2- Request correction or updating of inaccurate data. 3- Request account closure or deletion of certain data when legally permissible. 4- Exercise any other rights determined by the regulations related to personal data protection. 5- All requests are subject to the applicable regulatory rules, requirements, and procedures. 6- To exercise any of the rights provided, the following applies: - Submission channels: Requests are submitted via email to support@aqarview360.sa. - Identity Verification: The platform has the right to request proof of identity to ensure the request is actually issued by the data owner. - Response Period: The request is processed and responded to within a period not exceeding (30) days from the date of receipt, and this period may be extended for a similar period of (30) additional days when necessary, with notification to the applicant and the reasons for extension. - Fees: Requests to exercise rights are provided free of charge, and nominal fees may be imposed if requests are repetitive or unjustified, reflecting the actual cost of processing. - Privacy Policy Contact Information: - Email: support@aqarview360.sa - Data Protection Officer: privacy@aqarview360.sa - Postal Address: 8003 Khalid bin Al-Waleed Street, Ash Sharafiyah District, Jeddah 22234-4953, Kingdom of Saudi Arabia. In case of any objection or complaint related to the processing of personal data, the data owner has the right to: - Contact the platform first via email support@aqarview360.sa to attempt to resolve the complaint amicably. - If a resolution is not reached, they have the right to file a complaint with the competent regulatory authority, which is the Saudi Data and AI Authority (SDAIA) through official channels. Article (92): Third-Party Data 1- The user undertakes not to provide the platform with data belonging to third parties unless legally authorized to do so. 2- The user assumes full responsibility for any data or information belonging to other parties that they submit or publish via the platform. 3- The platform may take appropriate measures when suspected of violation of privacy or data protection rights. Article (93): Amendments to the Privacy Policy 1- The platform reserves the right to modify, update, or replace the privacy policy at any time as it deems appropriate. 2- Amendments become effective from the date of publication on the platform unless another date of effectiveness is specified. 3- Continued use of the platform or its services after publication of amendments constitutes approval of the modified policy. 4- The user is responsible for reviewing the privacy policy periodically to check for any updates. Entity Responsible for Data Processing & Contact Details The entity responsible for processing personal data in the platform is: - Legal Name: Aqar View 360 - Commercial Register No: 7054037168 - National Address: 8003 Khalid bin Al-Waleed Street, Ash Sharafiyah District, Jeddah 22234-4953, Kingdom of Saudi Arabia. - Personal Data Protection Officer: Data Management Department - Email for inquiries: privacy@aqarview360.sa - Email to exercise rights: privacy@aqarview360.sa Any use of the term "Platform" or "We" in this policy refers to the entity described above as the controller of personal data in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia. Article (94): Data Collection Mechanisms and Categories The platform collects the personal data necessary to provide its services through the following means: Article (95): Data Provided Directly by the User When using or communicating with the platform, the following data may be collected depending on the nature of use, including but not limited to: - Internet Protocol (IP) address - Geographical location - Email address - Mobile number - Device data and browser type - National ID or residency data - Commercial register data - Property deed and ownership data - Payment methods data - Bank account details when needed - Content published via the platform - Browsing and interaction data within the platform - Messages exchanged via the platform