Reports & Complaints

Reports & Complaints Article (70): Submitting Reports and Complaints 1- The user may submit reports, complaints, or observations related to advertisements, accounts, content, or services available through the platform through its approved channels. 2- The reporter or complainant undertakes to provide correct, clear, and sufficient information that helps study the report or complaint. 3- It is prohibited to submit malicious, misleading, or incorrect reports aiming to harm others or engage in unfair competition. 4- The reporter assumes full responsibility for the validity of the information and data they provide. - Reports regarding real estate advertisements are received via email: support@aqarview360.sa and are processed within 24 working hours. Article (71): Real Estate Reports 1- Users may report real estate advertisements or requests suspected of violating regulations or this agreement. 2- Real estate reports include, but are not limited to: - Fake advertisements. - Misleading or incorrect info. - Impersonation. - Unlicensed advertisements. - Real estate or regulatory violations. - Abuse of the platform. 3- The platform has the right to request additional information or documents from parties of the report when needed. Article (72): Processing Reports 1- The platform reviews reports and complaints in accordance with its approved internal procedures. 2- The platform does not commit to a specific timeframe for processing reports unless required by law. 3- The platform may communicate with the parties of the report or request additional information or documents to verify facts. 4- Submitting a report or complaint does not entail an obligation on the platform to take a specific action. Article (73): Measures Available to the Platform Upon proving a violation or serious suspicion thereof, the platform may take any of the following measures: 1- Warning the user or advertiser. 2- Requesting modification or correction of content. 3- Suspending or stopping the advertisement. 4- Removing the content, request, or advertisement. 5- Restricting certain privileges or services. 6- Suspending or cancelling the account. 7- Informing or cooperating with competent authorities when needed. 8- Taking any legal, technical, or operational measure the platform deems appropriate to protect its users or services. Article (74): Objections and Review Requests 1- The user may submit a review request or objection to certain measures taken against them via approved channels of the platform. 2- The platform has the right to accept or reject the review request or objection based on the information or documents available to it. 3- Submitting an objection does not suspend the measures taken unless the platform decides otherwise. 4- The platform's decision regarding review or objection is final unless proven otherwise with competent authorities. Article (75): Malicious Reports 1- It is prohibited to use the reporting or complaints system to harm others, engage in unfair competition, disrupt business, or abuse users. 2- The platform may take appropriate measures against any user proven to submit malicious, misleading, or incorrect reports. 3- This does not prejudice the right of the platform or third parties to claim compensation or take necessary legal actions. Article (76): Limits of Platform Liability Regarding Reports 1- The platform exerts reasonable care in reviewing and processing reports and complaints in accordance with its available capabilities. 2- The platform does not guarantee detecting all violations or non-compliant content or taking a specific action regarding any report. 3- The platform assumes no liability for any damages or losses arising from reliance on reports, their results, or measures taken regarding them whenever acting in good faith based on the information available to it.